Refund Policy

Ticket refund policy: 

  • All our pre-booked tickets are non-refundable and are valid for the session they have been booked for only.
  • We understand that sometime life doesn’t always go to plan and you may be able to move your booking to a more suitable time by visiting our bookings page at  https://bookings.milletsfarmcentre.com/book or clicking on the link in your booking confirmation email.
  • Click on the little person symbol in the top right-hand corner of the page and log in to your account.
  • If you need to create an account, use the email address that is linked to your booking and your booking details will be available to view and change as required.
  • Once you have moved your booking you will receive an updated confirmation email.
  • It won’t be possible to move a booking if it is too close, or after the session you have booked has started as we will have lost the opportunity to re-sell your spaces to another customer.
  • If your tickets are for a time limited event, such as the Maze Maize, they must be moved and used before the event closes for the season or they will be lost.
  • If you have any other issues with your booking, please email us on bookings@milletsfarmcentre.com

Online Farm Shop product refund policy: 

If you need to make any amendments to your (non-Christmas) order please email enquiries@milletsfarmcentre.com at least 2 days before your collection date. Please quote your booking reference in all correspondence. Unfortunately, we are unable to make any amendments after this time as preparation for you order will have begun, we are also unable to swap/amend individual items within boxes or bundles. Orders cancelled with more than 2 full days notice from your collection date can be refunded, with the exception of Christmas orders.

Christmas orders can only be refunded if more than 14 days notice from collection date is given. To request any amendments to your order, including adding or removing items and changing preferred weights, then please contact us at least 14 days before your chosen collection date. Any requests received will be subject to availability.