Our Site Terms & Conditions

Please see below our terms and conditions relating to Millets Farm Centre as a whole. Additional terms and conditions for individual events can be found on the event pages of our website and on our ticket booking site.

Preparing for your visit:

  • Our site closes at 6pm and all visitors are required to leave the site at this time. Our main gates will automatically lock at 6.30pm.
  • Please come dressed appropriately for uneven ground and the weather of the day. We cannot take any responsibility for damage to footwear or other personal effects when visiting Millets Farm Centre.
  • Please remember that this is a working farm and some activities will take place in an agricultural field so ground may be uneven. Please keep to the designated areas and pathways and be aware of uneven ground and trip hazards.
  • No dogs, with the exception of service dogs, are allowed in any of our ticketed activities or events, in the restaurants or Farm Shop. Dogs are welcome, on leads, around the other outside areas of the site, such as Phoebe Woods, restaurant patio and in the Garden Centre. Please clear up after your dog and dispose of in an appropriate bin.
  • Only food purchased from the Farmhouse Kitchen Restaurant or in Sprouts Play Barn may be consumed within these areas.
  • There are picnic areas available on the lower lawn and adjacent to the top overflow car park. Please take any litter from your picnic home with you.
  • There are multiple baby change and disabled toilet facilities located around the site.

Safety and conduct when visiting Millets Farm Centre:

  • Millets Farm is proud to be a family friendly destination that strives to encourage the growth and development of children and foul language, aggressive or rude behaviour have no place in any of our facilities. We reserve the right to refuse admission or remove from the site any person who acts in a manner that the management of Millets Farm feels to be inappropriate and/or undesirable for a family venue or if we feel our nurturing environment is being compromised.
  • Adult visitors are responsible for the well being, supervision and behaviour of the children they visit with at all times.
  • Please only take photo’s/recordings of your own children.
  • Glasses, sunglasses and any fragile objects should be removed before entering Sprouts play frame and using play equipment, we cannot be held responsible if they break whilst playing.
  • Please report any accidents or injury to a member of Millets staff immediately.
  • It is the responsibility of the adult individual not to enter the Sprouts play frame or the Maize Maze or use any unsuitable play equipment if they have a history of back/neck or heart conditions.
  • Anyone who is feeling unwell or is suffering from the effects of drugs or alcohol should not enter the Sprouts play frame or the Maize Maze or use any unsuitable play equipment.
  • Adults and children who are easily fatigued, are asked to consider not accessing play equipment or reducing the length of time as they are potentially putting themselves and others at risk.
  • Please use the pedestrian pathways and for your safety do not walk down the roads.
  • Whilst we will do our best to reunite owners with personal effects misplaced at Millets Farm Centre, we take no responsibility for such items whilst they are not in their owners’ possession. Any lost property found will be stored for a maximum of 2 weeks before being disposed of or donated to charity.

Booking Conditions:

  • Only those with a valid admission ticket will be allowed entry to any of our ticketed activities or events. Entry will only be granted to visitors who match the exact number and type of tickets detailed on the booking.
  • Order of entry for each booked entry time will be on a first come first serve basis, but everyone with tickets booked for that session will be guaranteed entry.
  • Your booking confirmation barcode will be required on entry to all ticketed events – please either print this out or have ready to show on your smart phone.
  • If you are not able to show your booking confirmation barcode photo ID that matches the name on the booking will be required to verify your tickets. This may delay your entry.
  • If your members of your booking are going to be arriving separately please ensure all members of the group have a copy of the booking confirmation barcode.
  • All children under 16 years old are required to be supervised fully during their visit to Millets Farm by an adult over the age of 18 years.
  • A minimum adult to child ratio of 1:5 is required when entering our ticketed activities or events.
  • We will endeavour to keep all attractions open as advertised however occasionally, some activities may be unable to open due to safety, weather, or technical reasons.
  • In the event that we are forced to close all customers with bookings will be contacted and their tickets transferred to another date. 

What if we can’t make our booking?

  • We understand that sometime life doesn’t always go as planned but unfortunately all of our prebooked tickets are non-refundable and are valid for the session they have been booked for only.
  • If you let us know by emailing bookings@milletsfarmcentre.com that you are not able to attend BEFORE THE START of your pre-booked session. We can then transfer your entire booking to an alternative session for the same event subject to availability. If you let us know after the session has started that you won’t be able to attend unfortunately, we won’t be able to move the booking as we will have lost the opportunity to re-sell your spaces to another customer.
  • Please include in your email your booking reference, reason for amendment, and the date you’d like the booking moved to, to allow us to process the change. Please allow up to 72 hours for any ticket amendments to be actioned. Once actioned you will receive an updated booking confirmation email. 
  • Unfortunately, we are unable to move only part of a booking. 
  • We allow one free of charge change per booking. If you are not sure what date you would like to move your session to, we can hold your tickets unredeemed for up to 1 month, but they must then be allocated to a new session date. This new session must within 6 months of the original session date.
  • If your tickets are for a time limited event they must be moved and used before the event closes for the season or they will be lost.
  • If you would like to make a change to a booking for a second time, there would be an administration cost of £5.00 per change.